Your satisfaction with our products is very importance to us. However, if you are not satisfied with your purchase for any reason, you may return your Square Cat Habitat product in its original condition, within 30 days of purchase for exchange or refund. A 15% restocking fee will apply and you will be responsible for return shipping charges. Returns need to be well-packed (put additional padding in box, so items do not move around inside). If we receive a returned item not in its original condition and are unable to file a claim with the shipper, we will reduce your refund by the amount necessary to restore or replace it. Credit card orders will receive refunds in the form of a credit back to the original method of payment.

For return authorization, please contact our Customer Service team.